Privacy Policy

At Eqaaya, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect personal information that you provide to us directly, such as when you make a purchase, create an account, or sign up for our newsletter. This may include:

• Personal Identification Information: Your name, email address, phone number, shipping address, and billing address.
• Payment Information: All payment mode (Credit card and Debit card details/UPI) etc. 
• Non-Personal Information: Usage data such as your IP address, browser type, device information, and browsing behavior on our site, which helps us improve our services and website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To complete your purchases, process payments, and deliver the products you’ve ordered.
• Customer Service: To communicate with you, provide support, respond to inquiries, and handle returns or exchanges.
• Marketing and Promotions: To send you promotional emails, newsletters, and updates about our products, services, and offers. You can unsubscribe from these emails at any time.
• Website Improvement: To analyse user activity and improve the functionality of our website and overall customer experience.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
• Payment Processing: Payment information is processed by secure third-party providers, and we do not store your credit card details on our servers.
• Data Storage: Your personal information is stored securely in our systems and is only accessible to authorized personnel.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party providers who assist us in processing payments, shipping orders, or providing customer service.
• Legal Compliance: We may disclose your personal information if required to do so by law or to comply with a legal obligation, protect our rights, or investigate potential fraud.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences, track your shopping cart, and analyse website traffic. You can disable cookies in your browser settings, though this may affect some website functionalities.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal data we hold about you and ask us to correct any inaccuracies.
• Opt-out of Marketing: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any email you receive from us or by contacting us directly.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, along with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: info@eqaaya.com.